Before reaching out on WhatsApp, please take a moment to read our Customer Guide. It answers the most common questions, helps you find information faster, and allows us to assist you more efficiently.
Online Purchase Guide
Yes, you can place your order directly through our official website without visiting a physical store.
Yes, But that is optional, you can place an order as a guest. However, creating an account may help with order tracking and future purchases.
Yes, our website is designed for safe and secure online shopping.
How to Place an Order
Simply browse the product, add it to your cart, move to checkout, fill in your details, choose your payment method, and place your order.
You will need your name, phone number, email address, shipping address, and payment details if you are paying online.
You will receive an order confirmation after checkout through the contact details you provide. You can also check your order status by going to Order Tracking in your account.
Payment Methods
We currently accept the payment methods available at checkout, including Cash on Delivery and direct bank transfer.
Yes, online payment options are available. You can obtain our bank details at checkout, make the transfer, and place your order. We will confirm it after payment verification.
Cash on Delivery
Yes, Cash on Delivery is available across whole Pakistan.
No extra charges apply for COD or online payment. Delivery charges may apply depending on the region for orders below Rs. 2,000.
No, Cash on Delivery must be selected at checkout before you confirm your order.
Shipping & Delivery Times
Yes, we currently deliver across the whole Pakistan.
Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location. For more details, please review our Shipping Policy.
Orders are processed within 1–2 business days, excluding weekends and holidays, after order confirmation.
Yes, free shipping is available on orders above Rs. 2,000.
We charge Rs. 210 for the Punjab Region and Rs. 300 for the Out of Punjab regions.
Order Tracking
Yes, once your order is dispatched, tracking details will be shared with you. You can track your order on our website as well as on the relevant courier website.
You can check your order status by going to Order Tracking in your account. You will also receive an email when the order status changes.
Return & Refund Policy
Yes, you may request a return within 7 business days of receiving your order. Returns may be accepted according to our Return & Refund Policy and product condition requirements. For full details, please visit our Return & Refund Policy page.
Yes, you can file refunds, but Refunds are handled according to our Return & Refund Policy after reviewing your request.
Please get in touch with us as soon as possible with your order details and product photos so we can assist you. After confirmation, we will either send a replacement or process a refund, as applicable.
For hygiene and safety reasons, opened or used products may not be eligible for return.
Product Quality
Yes, we focus on offering quality beauty and skincare products suitable for everyday use. Our products are also certified by Pakistan Quality Standards, which indicates they are safe to use.
We offer skincare, beauty, and makeup products under our own product lines.
Yes, product quality is an important part of our brand promise. We ensure quality in every batch of products, and our products are certified by Pakistan Quality Standards.
Customer Reviews
Yes, customer reviews may be available on product pages or the homepage.
Yes, we aim to share genuine customer feedback, not dummy or created reviews.
Order Cancellation
Order cancellation may be possible before the order is processed or dispatched.
Please contact our support team as soon as possible with your order details.
Contact & Support
You can contact us through email, WhatsApp, or phone for help with your order.
You can reach Revive Cosmetics at contact@revivecosmetics.org or on WhatsApp/phone at +923184635676.
Our support team is available during business hours to assist you.
Other Frequently Asked Questions
We offer skincare, makeup, and beauty products in affordable price with a hyper focus on quality and everyday use.
Yes, we may offer promotions and discounts from time to time on our website.
Yes, many of our products are designed for everyday beauty and skincare routines.
Yes, our website features DermaCute for skincare and Naveli for makeup and cosmetics.
Need Further Help?
Chat with our team member on WhatsApp. We typically reply within 10 minutes during working hours.